FAQ

Last edited - January 10, 2022 - Update to Free Shipping Threshold

Where do you ship from?

All orders ship from Barrie, Ontario, Canada using Canada Post. 

How long will it take before my order ships?

Turn around times are 5 to 7 business days (unless a product is marked as a Pre-Order). We will do our best to get your order out to you as soon as possible. However during a new release, turn around times may be increased to reflect demand.

Preorder time frames will be specified in the item description.

Will my order be tracked?

If you select an option that includes tracking, yes - your order will be trackable. If you select a cheaper untracked option, then unfortunately no, your order will not be trackable. 

Trackable Options:

  • Expedited Parcel
  • Priority
  • Xpresspost
  • Tracked Packet USA
  • Expediated Parcel USA
  • Xpresspost USA
  • Tracked Packet International
  • Xpresspost International

If you have purchase any other shipping type, your order will NOT be tracked. Bedford and Grove is not held responsible for any untracked packages that go missing once dropped off at the post office. 

I live in the Barrie Area, can I pick up my order?

Yes, please use the code localpickup when checking out, this will eliminate the shipping charges from your order. Once your order is ready for pick up we will email you to arrange a pick up time. 

Do you offer free shipping?

At this time we only offer free shipping on Canadian orders over $80 before discounts. USA orders over $100 qualify for a discount of $10 using code USA at checkout. 

Do you offer combined shipping?

If your order has not shipped yet then we are able to combine orders. Please email bedfordandgrove@rogers.com with your order numbers or leave a note in your second order with your original order number. Both orders must have the same mailing address. If the two orders combined will put you over the free shipping threshold, you will receive a refund for any shipping that was charged. The refund will be returned to your original method of payment.

Do you ship to my country?

We now ship worldwide!

Will I be charged Customs and Duty on my order?

It is possible that your order may be charged with customs and duty fees after crossing the border. All Customs and Duty Fees are the responsibility of the buyer. 

Do you offer Group Buys?

If you are interested in organizing a group buy, please contact Lisa at bedfordandgrove@rogers.com

The polish I want to buy is out of stock, when will it be restocked?

All announcements regarding restocks will be done through our email mailing list and our social media accounts. We recommend subscribing to the mailing list or following us on your preferred social media platform to be informed of restocks and new releases. 

Instagram - https://www.instagram.com/bedford_and_grove/

Facebook - https://www.facebook.com/bedfordandgrovenailpolish

Do you do custom polishes?

Yes! I would love to work with you to create your own custom polish. Please email Lisa at bedfordandgrove@rogers.com for more information. Pricing will be dependent on the ingredients used and if more than one bottle of polish is being created.

What ingredients are in your polishes?

Ingredients in our polishes may include:

Nitrocelluose, Ethyl Acetate, Butyl Acetate, Propyl Acetate, Isopropyl Alcohol, n-Butyl Alcohol, Triphenyl Phosphate, Colorants, Mica, Spectraflair, Flakes, Glitter

​Our base is a 10 FREE BASE - free from: Toluene, Formaldehyde, DBP- Dibutyl Phthalate, Formaldehyde Resin, Camphor, Xylene, Ethyl Tosylamide, Paraben, Fragrance, or Animal Products 

What ingredients are in your top and base coats?

You're Over Me? Quick Dry Top Coat Ingredients:

Ethyl Acetate, Isopropyl Alcohol, Butyl Acetate, Cellulose Acetate Butyrate, Acrylates Copolymer, Trimethyl Pentanyl Disobutyrate, Acetyl Tributyl Citrate, Benzophenone-1, Etocrylene, Dimethicone, Violet 2. Made in USA

When Were You Under Me? Sticky Base Coat Ingredients:

SD Alcohol, Ethyl Acetate, Heptane, Butyl Acetate, Polyvinyl Butyral, Trimethyl Pentanyl Disobutyrate, Nitrocellulose, Tosyalmide/Epoxy Resin, Isopropryl Alcohol, Benzophenone - 1, Blue 1, Yellow 11. Made in USA.

What payment methods do you accept?

We currently accept Shopify Payments, PayPal and Sezzle.

If you are in Canada, we also accept Interac Email Transfer. Please follow the instructions if you select this as your method of payment. Automatic deposit has been switched on, so there is no need to create a password.

There is an issue with my order what should I do?

Please email Lisa at bedfordandgrove@rogers.com. If possible, please include pictures of the issue.

What is your return policy?

Due to the intimate nature of nail polish, we do not accept returns.

I am a stockist and I am interested in stocking your products - how do I contact you?

Please email Lisa at bedfordandgrove@rogers.com

I am a swatcher and I would like to swatch for you - how do I contact you?

Please fill in the Swatcher Application - we will contact you if we are interested in working with you.